For any other reason, we will assess your request for a refund on a case-by-case basis. There may be an alternative solution that would suit you better.
To request a refund, please contact us. We will assess whether a refund is the correct remedy for your situation and be in touch promptly.
All refunds are processed using the same payment method (i.e. credit card) that was used for the original purchase. All purchases on our site go through the payment facility Stripe.com, so this service is also used to process our refunds back to customers. It usually takes 5 – 10 business days for a refund to show up in your account.